HELP & INFORMATION
Frequently Asked Questions
Find answers to the most common questions.
01
Products
Are TrophyStands compatible with all trophies?
TrophyStand Model 3 is designed for Roe Deer, Chamois, Muntjacs, and small African Antelopes.
If you have any questions, please contact us and we will advise you.
Is the trophy included with the TrophyStand?
No, our TrophyStands are sold without trophies. They are designed to accommodate your own hunting trophy. Each product description indicates compatible dimensions and species.
Under Development
TrophyStand Models 2 and 1 will be available in a few months.
Model 2 is designed for trophies of Mouflon, Fallow Deer, Sika Deer, and medium-sized African Antelopes.
Model 1 will be intended for trophies of Red Deer, Maral, Elk, and large African and Asian game. The support arm will be available in 3 different heights.
02
Delivery
What is the delivery time?
Orders are shipped within 3 to 5 business days. Delivery then takes 2 to 5 days depending on your country in Europe.
Is delivery free for 3 items or more?
Yes, delivery is free for any order of 3 mounts or more, regardless of the destination country in Europe. For fewer than 3 items, shipping costs apply depending on the destination.
Do you deliver outside Europe?
Currently, we primarily deliver within Europe. If you are outside Europe, please contact us for a personalized shipping quote.
03
Orders & Returns
How can I track my order?
A confirmation email is sent to you upon shipment.
Can I return a TrophyStand if I’m not satisfied?
Yes, you have 14 calendar days from receipt to return an item in its original condition (European Directive 2011/83/EU). The refund will be processed within 14 days after receipt of the return.
How do I exercise my right of withdrawal?
Simply fill out our online withdrawal form. You will receive instructions for the return.
04
Materials & Care
What material is used?
Our TrophyStands are made from laser-cut steel.
How do I care for my mount?
A simple wipe with a dry cloth is sufficient. Avoid abrasive or corrosive products. For stubborn stains, use a slightly damp cloth and then dry.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), Bancontact, and bank transfers. All transactions are secure.
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